Customer Experience

Is the new borderline for maintaining a competitive advantage.

A personalized approach, focused on the customer and on the communication options.

Communication through any channel allows you to differentiate your brand, generate differentiated experiences and create loyalty. For this reason, we offer technological solutions to generate better experiences and drive the digital transformation for any business vertical.
 
Customer service demands are constantly evolving. Customers want to interact in a channel that is optimally adapted to their preferences. Good service is no longer enough; a flexible and reliable contact center platform is essential.

CiberC is a Collaboration Solutions integrator aimed to improve the customer service experience that includes in its portfolio solutions

With 20 years of experience and +5,000 contact center positions in Latin America, CiberC provides consulting services, design, implementation and support of these solutions, as well as value-added applications such as programming and integration of self-service Omnichannel, Artificial Intelligence Chatbot, VoiceBot, Integration with Social Networks and WhatsApp.

Some examples of the developments and integrations as follows

Telemedicine or Tele consults Power By Smart Video

As result of the global pandemic where mobility was reduced, a solution was designed to allow interaction between doctor and patient in order to provide advice in health through electronic means. This solution lets patients to access a video call, RTC Web Call (Click To call) or chat from a mobile device or web page, allowing these communications to be directed to a group (doctors), in addition of being able to share documents, conference, transfers and more...

Teams- Genesys Cloud Power By Oracle Integration

Expand Telephony (Ip PBX) and Contact Center functionalities to the Collaboration Teams solution, allowing back office users to communicate with their service advisors. Improve the specialists' response by involving them in the queries received by your service advisors. This is the best option for integrated communications with Microsoft Office, Teams and Genesys.

CiberCRecord

Downloading, storing, and deleting Webex recordings to local or cloud storage can be done easily, automated, and organized, providing availability for all users' future recording and consultation needs. 100% in-house development by CiberC.

Integration of Physical Campus and Virtual Campus

Integration of the Communication and Collaboration solution with the On-line learning solution (Moodle). This integration expands the capacity of the companies to carry out career plans and training. In addition, it is a very useful tool for Universities and Educational Institutions

GENESYS CLOUD

Genesys Cloud (previously known as PureCloud) was developed to broaden support for the customer experience by optimizing the customer journey and making interactions with external systems more efficient and effective, from routing to preferred agent and much more.

CiberC remains focused on delivering value to customers through innovations that deliver the best business results.

Commitment to innovation

Existing use cases with the Genesys cloud platform that deliver proven results are core tenets of our innovation strategy. Genesys continues to lead innovations in artificial intelligence (AI), in digital experiences in sales, marketing and service, and in capabilities that empower employees to be more engaged and work smarter, not harder.

All of this makes CiberC deliver better experiences for customers and employees.