Customer Experience
Is the new borderline for maintaining a competitive advantage.
A personalized approach, focused on the customer and on the communication options.
Communication through any channel allows you to differentiate your brand, generate differentiated experiences and create loyalty. For this reason, we offer technological solutions to generate better experiences and drive the digital transformation for any business vertical.
Customer service demands are constantly evolving. Customers want to interact in a channel that is optimally adapted to their preferences. Good service is no longer enough; a flexible and reliable contact center platform is essential.

GENESYS CLOUD is an all-in-one omnichannel CX solution in the cloud, which helps organizations to optimize the experiences of their customers and employees
We offer Consulting, Design, Implementation and Support services for de Genesys Cloud y Pure Connect, as well as value-added applications, such as Development at the programming level and Omnichannel Self-Service Integration, Chatbot Artificial Intelligence, VoiceBot, Integration with Social Networks and WhatsApp.
Genesys Cloud benefits
Get started quickly
Deploy and see value faster than you thought possible
Grow easily
Activate additional functionality without complex integrations
Enjoying Advantages in the future
Take advantage of having a product with more investment in R&D for the future
What to expect from Genesys Cloud?
Accelerated Innovation
Open Platform
Democratization
Performance
Disruption
GENESYS CLOUD: To deliver value, faster
Cloud Architecture
Designed for the Cloud
Innovation Speed
All Automated
Ease of implementation
One Click Deployment
GENESYS Innovation
R&D budget of $250M+
Global
Available in 9 Regions
Safe and Resilient
99.997% Availability
Hyperscaled
20K Agents are added per month to Genesys Cloud
Ecosystem Innovation
Appfoundry

The Genesys PureConnect platform, that is market leader in the cloud and on-premise, simplifies management, improves efficiency, reduces the total cost of the ownership of the contact center, offers a high degree of performance to small and medium-sized companies; In addition, this platform incorporates external data and resources.
Find out how PureConnect enables you to unify your call center and business communication infrastructures simply and comprehensively, and help you deliver great customer experiences.
Some examples of the developments and integrations as follows

Telemedicine or Tele consults Power By Smart Video
As result of the global pandemic where mobility was reduced, a solution was designed to allow interaction between doctor and patient in order to provide advice in health through electronic means. This solution lets patients to access a video call, RTC Web Call (Click To call) or chat from a mobile device or web page, allowing these communications to be directed to a group (doctors), in addition of being able to share documents, conference, transfers and more...
Teams- Genesys Cloud Power By Oracle Integration
Expand Telephony (Ip PBX) and Contact Center functionalities to the Collaboration Teams solution, allowing back office users to communicate with their service advisors. Improve the specialists' response by involving them in the queries received by your service advisors. This is the best option for integrated communications with Microsoft Office, Teams and Genesys.
CiberCRecord
Downloading, storing, and deleting Webex recordings to local or cloud storage can be done easily, automated, and organized, providing availability for all users' future recording and consultation needs. 100% in-house development by CiberC.
Integration of Physical Campus and Virtual Campus
Integration of the Communication and Collaboration solution with the On-line learning solution (Moodle). This integration expands the capacity of the companies to carry out career plans and training. In addition, it is a very useful tool for Universities and Educational Institutions

GENESYS CLOUD
Genesys Cloud (previously known as PureCloud) was developed to broaden support for the customer experience by optimizing the customer journey and making interactions with external systems more efficient and effective, from routing to preferred agent and much more.
- Customer Experience
- Artificial intelligence - AI
- User experience
- Telephony, unified communications and collaboration
CiberC remains focused on delivering value to customers through innovations that deliver the best business results.
Commitment to innovation
Existing use cases with the Genesys cloud platform that deliver proven results are core tenets of our innovation strategy. Genesys continues to lead innovations in artificial intelligence (AI), in digital experiences in sales, marketing and service, and in capabilities that empower employees to be more engaged and work smarter, not harder.