CiberC is a Collaboration Solutions integrator aimed to improve the customer service experience that includes in its portfolio solutions
With 20 years of experience and +5,000 contact center positions in Latin America, CiberC provides consulting services, design, implementation and support of these solutions, as well as value-added applications such as programming and integration of self-service Omnichannel, Artificial Intelligence Chatbot, VoiceBot, Integration with Social Networks and WhatsApp.
Some examples of the developments and integrations as follows
Genesys Cloud (previously known as PureCloud) was developed to broaden support for the customer experience by optimizing the customer journey and making interactions with external systems more efficient and effective, from routing to preferred agent and much more.
CiberC remains focused on delivering value to customers through innovations that deliver the best business results.
Commitment to innovation
Existing use cases with the Genesys cloud platform that deliver proven results are core tenets of our innovation strategy. Genesys continues to lead innovations in artificial intelligence (AI), in digital experiences in sales, marketing and service, and in capabilities that empower employees to be more engaged and work smarter, not harder.