Is the new borderline for maintaining a competitive advantage.
A personalized approach, focused on the customer and on the communication options.
Communication through any channel allows you to differentiate your brand, generate differentiated experiences and create loyalty. For this reason, we offer technological solutions to generate better experiences and drive the digital transformation for any business vertical.
Customer service demands are constantly evolving. Customers want to interact in a channel that is optimally adapted to their preferences. Good service is no longer enough; a flexible and reliable contact center platform is essential.
GENESYS CLOUD is an all-in-one omnichannel CX solution in the cloud, which helps organizations to optimize the experiences of their customers and employees
We offer Consulting, Design, Implementation and Support services for de Genesys Cloud y Pure Connect, as well as value-added applications, such as Development at the programming level and Omnichannel Self-Service Integration, Chatbot Artificial Intelligence, VoiceBot, Integration with Social Networks and WhatsApp.
Genesys Cloud benefits
What to expect from Genesys Cloud?
GENESYS CLOUD: To deliver value, faster
Designed for the Cloud
Ease of implementation
One Click Deployment
R&D budget of $250M+
Available in 9 Regions
Safe and Resilient
20K Agents are added per month to Genesys Cloud
The Genesys PureConnect platform, that is market leader in the cloud and on-premise, simplifies management, improves efficiency, reduces the total cost of the ownership of the contact center, offers a high degree of performance to small and medium-sized companies; In addition, this platform incorporates external data and resources.
Find out how PureConnect enables you to unify your call center and business communication infrastructures simply and comprehensively, and help you deliver great customer experiences.
Some examples of the developments and integrations as follows
Genesys Cloud (previously known as PureCloud) was developed to broaden support for the customer experience by optimizing the customer journey and making interactions with external systems more efficient and effective, from routing to preferred agent and much more.
CiberC remains focused on delivering value to customers through innovations that deliver the best business results.
Commitment to innovation
Existing use cases with the Genesys cloud platform that deliver proven results are core tenets of our innovation strategy. Genesys continues to lead innovations in artificial intelligence (AI), in digital experiences in sales, marketing and service, and in capabilities that empower employees to be more engaged and work smarter, not harder.