Genesys Cloud is both a solution and a platform.
Customer Experience
Improve the response of specialists by engaging them with the inquiries your care consultants receive.
Customer Experience
Improve the response of specialists by engaging them with the inquiries your care consultants receive.
Self-service and Automation
Outbound Communications
SMS campaigns and short message code support allows to send notifications and massive information to customers by means of SMS, making it the ideal option for use in campaigns:
Rules: use data actions as a condition for a rule, for example, if you want to query the CRM system before the dialer calls the record to check a particular field or flag, and to ensure that it is still eligible for the call. Agent-owned preview campaign: Specify agent ownership of a record in an outbound preview campaign. This is useful when only the assigned agent controls the records in a call list, including commission-based use cases, collections and personal relationships such as nurse-patient.Sales and digital services
Routing and flow
Artificial intelligence - AI
Genesys Cloud's new capabilities focused on the use of data and predictions to improve the employee and customer experience.
Artificial intelligence - AI
Genesys Cloud’s new capabilities focused on the use of data and predictions to improve the employee and customer experience.
Self-service and automation
Sales and digital services
User experience
Genesys Cloud places a high priority on user experience. Agents, supervisors, administrators, quality managers and workforce planners are equally important when it comes to user experience.
User experience
Genesys Cloud places a high priority on user experience. Agents, supervisors, administrators, quality managers and workforce planners are equally important when it comes to user experience.
User experience
Management experience
Analytics
Registration and quality management
Workforce management
Telephony, unified communications and collaboration
These Genesys Cloud capabilities represent a major expansion of functionality and an advanced level of resiliency, giving more choices.
Telephony, unified communications and collaboration
These Genesys Cloud capabilities represent a major expansion of functionality and an advanced level of resiliency, giving more choices.