Advanced services for your projects

Services

We facilitate to companies knowledge and human resources necessary for the development of their projects and the operation of their IT services.

Consulting

Implementation

Operación

Support

Consulting

Our extensive experience in technological solutions implementation and the knowledge of different economy sectors enable us to provide highly skilled services to help you in the preparation process of your technology projects. Our customers count on our support to make their ideas come true and develop internal improvements from the very moment of its conception until the implementation preceding stages. 

We guarantee the quality of our consulting services with the participation of certified and qualified professionals with technical and practical experience in the development of technological projects that offer tranquility to our customers in planning projects that will be undertaken in the best technical and strategic conditions.

Examples

  • Feasibility studies for products and services
  • Processes of Pre-sales and purchasing
  • Architecture Design of different technologies
  • High Level Design
  • Low Level Design
  • Technology Strategy for business
  • Technical Diagnostics
  • Migration-to-the-cloud Strategy
  • Cloud services Planning
  • Evaluation and improvement of internal processes
  • Evaluation and improvement of relationships with customers and companies
 
  • Human Resources Training and Coaching
 

 
 

Implementation

In all these years we have worked implementing technology solutions for our clients complementing to their Organization in order to implement their Technology projects. With our services our customers are confident in the realization of their projects because we have the knowledge and experience in projects implementation of different technologies for companies of various economic sectors.

We have a large group of professionals: technical, specialized engineers, certified engineers, project managers, sector specialists, technology strategists, in addition to all the internal organization and tools to carry out the projects implementation with the highest standards of quality and service and in the manner required by our clients including multi-level and multi-site.

Examples

  • Implementation of technology solutions
  • Products Integration
  • Physical and logical Installation
  • Project Management
  • Project Delivery
  • Technological Migration
  • Migration to the Cloud
  • Cloud services creation
  • Implementation of interaction channels with Customer and Companies

Operation

We complement your organization in the operation tasks of your technology products and services. We offer the flexibility that your company needs in its internal management in order to you can focus in achieving your business goals without having to worry about the complexity of technology infrastructure. We have the knowledge to maintain operational your technological resources “100% Available,” therefore your business would not have setbacks in the execution of its common activities. In addition, we run continuously tasks and processes for the evaluation of the systems behavior in order to reduce their risk of fails.

We have the infrastructure, human resources and procedures to operate as your "Network Operating Center (NOC)" or "Security Operations Center (SOC)" without the need of having one in your organization; this reduces costs and implementation time for your projects.

Examples

  • NOC (Network Operation Center) Services
  • SOC (Security Operation Center) Services
  • Cloud operation Services
  • Engineers On site (On site Outsourcing)
  • Preventive maintenance On-site and Remote
  • Monitoring Services
  • Reporting Services

Support

Once technological projects have been implemented in your company and are operative also it is necessary to ensure that in case of failures they are corrected in the times required to avoid affecting the normal operation of your Organization; depending on their severity and complexity.

We have specialists and structured internal procedures for suitable scaling and incidents resolution in the time defined by the service levels that your organization needs.

Examples

  • Help Desk Service
  • Tier 3 escallation
  • Corrective Maintenance On-site and Remote
  • Support Levels:
    • Executive Platinum (7x24x4): 7×24 answer + window for 4 hours on site.
    • Platinum (5x8x4): 5×8 answer + window for 4 hours on site.
    • Gold (5x8xNBD): 5×8 + window for Next Business Day.
    • Advantage (On demand)